Luna - Elegant Comfort Shoes

Yes! We offer free delivery across the USA on every order, with no minimum spend required. Your items are shipped quickly and securely, and most orders arrive within 3–5 business days straight to your door.

We offer fast and reliable shipping. Orders are typically processed within 24 hours. Delivery times are:

Standard Shipping: 3-5 business days depending on your location.

We work with trusted couriers to ensure your order arrives quickly and in perfect condition.

You can track your order any time on our “Track Your Order” page. Simply enter the tracking number you received from us and click “TRACK” to see the latest status.

Please note: In rare cases, your tracking number may be generated 1–3 working days after you place your order. As soon as it’s ready, it will be automatically sent to you via email—so keep an eye on your inbox.

Yes! - We want you to love your purchase! If for any reason you’re not satisfied, we offer a 30-day return policy from the day your order is delivered. Items must be unworn, unwashed, and in their original packaging to be eligible for a return. Simply contact our customer service team to initiate the return process.

Yes! Even though our Minneapolis storefront is closing, our online boutique is still fully active. We’ve reserved extra stock specifically for exchanges, so you don’t have to worry about sizing or style swaps. If you’d like to return or exchange an item, simply reach out to our customer support team at info@vivienne-fashion.com and we’ll take care of you just like before.

We recommend selecting your regular size. If you’re between sizes or in doubt, we suggest sizing up for the best fit.

You can reach us anytime by email at info@vivienne-fashion.com. Our customer care team replies to all messages within 24 hours.